![]() In addition to robust ticket management features, you get ProProfs Chat, ProProfs Knowledge Base, and ProProfs Survey Maker – so you can have an all-in-one seamless solution. ProProfs Help Desk is undoubtedly one of the best free Freshdesk alternatives in the market that is super easy to use. Here are some of the best alternative to Freshdesk help desk tool: 1. Now that you have gained some deep insights into the various pros and cons of Freshdesk, it’s time to explore other similar tools. 12 Best Freshdesk Alternatives You Should Consider Genuine reviews can shed light on the pain points that are common among users or the important features your team can look forward to. Minimum 10 User Reviews: All alternatives must have at least 10 reviews from genuine users on these above-mentioned platforms. Listed on Top Software Review Platforms: The software alternatives should be listed on the top online software review platforms such as Getapp, SoftwareWorld, and Capterra. To make it to our list, all the alternatives must pass the following criteria:įundamental Help Desk Features: All Freshdesk competitors must be built around core help desk features such as ticket organization, automation capabilities, reports and analytics, multichannel customer service, etc. To save you from endlessly scrolling through online reviews and product websites, we have selected the top tools that will put a full stop to your search. Moreover, research can be pretty painstaking as well. With hundreds of customer service tools out there claiming they are the best, finding affordable yet feature-rich tools like Freshdesk can seem like climbing a mountain. Our Selection Criteria for Freshdesk Alternatives Core ticket management features such as ticket tracking, ticket assignment, ticket filtering, etc. ![]() For instance, the ability to track metrics such as ticket resolution time, customer satisfaction, etc. Insightful reporting and analytics to measure performance.Team collaboration features for multiple agents to work on complex issues together.Shared Inbox to manage customer conversations from multiple channels.The tool should not require extensive training programs. The right alternatives to Freshdesk should be easy-to-use with a simple user interface.To make your life easier, we have compiled a list of top features that every Freshdesk alternative should have. While different businesses might have different requirements, there are certain help desk features that should be standard. In order to narrow down the top Freshdesk alternatives, you must first know what exactly you need from the tool. The Features Freshdesk Alternatives Must Have While most help desk systems allow you to share internal notes or comments right on the ticket, Freshdesk users need to integrate it with another tool called FreshConnect to chat with other team members. Internal Collaboration Features Need ImprovementĮven though Freshdesk comes with many team collaboration features, many users have complained that it’s not easy to have a seamless conversation with your teammates. This makes Freshdesk an unfeasible option for businesses that are on a budget. The basic plans lack important features such as skilled-based ticket routing, custom reports, customer roles, agent shifts, and more. It’s simply not a tool that you can set up in minutes and start resolving concerns right away.įreshdesk’s Basic Plans Lack Important Help Desk FeaturesĪlthough Freshdesk offers a free plan and a basic plan that starts at $15/agent/month, you need to opt for their higher-end or premium plans (Available at $99/agent/month) to enjoy maximum benefits. ![]() Even if you are a customer service member who has used a help desk tool before, you will need a demo and at least one complete day to understand how Freshdesk works. Let’s discuss some top Freshdesk cons in detail.įor First-Timers, Freshdesk Can Appear Complicatedĭon’t be surprised if Freshdesk appears to be a complicated tool at first. Here are some compelling reasons that show why they are right. Why Look For Freshdesk Alternatives?ĭespite its high popularity and range of features, users are actively looking for products similar to Freshdesk. With Freshdesk, you can automate repetitive and manual tasks, offer self-service options to customers, and collaborate across departments to resolve issues faster. The tool does a great job of unifying conversations from email, phone, chat, help center, social media, etc., and helps you resolve customer requests and issues across multiple channels. Initiate and respond to chat conversationsĬreate automated routing and escalation rulesĬustomize with other business apps & APIsįounded in the year 2010, Freshdesk is a leading cloud-based customer support software used by popular brands such as Bridgestones, Decathlon, Hamleys, and more. Encourage self-service with a knowledge base
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